How to troubleshoot your problem?
Step 1: Check for a possible plugin conflict
Plugin conflict is a common issue in WordPress. The way to find the problem is to first disable all other plugins and then check again. If the problem is resolved, you now need to re-enable plugins one at a time and check if the problem is happening again. This will identify the problematic plugin. After that you can contact our support for further assistance.
Step 2: Check for errors
JavaScript errors that can be seen through the browser console, as well as server errors that can be identified by enabling debug mode, can cause problems with plugin functionality.
Please check our guidelines here:
Step 3: Check with another browser or device
Sometimes the problem is specific to the browser or device you are using to check it. Things like cache or current add-ons of your browser or even the operating system can affect this. Please check the issue with another browser and device and see the result.
Step 4: Submit a ticket to get direct help from our support agents
If you've tried these steps and the problem persists, please submit a detailed ticket to our help center. Our support agents can provide more tailored assistance.