Why We Need Temporary Access to Your WordPress Website
At Averta, we're committed to providing exceptional support for our WordPress plugin, the Depciter. As part of our troubleshooting process, we may occasionally request temporary access to your WordPress website. This article explains why we need this access, how you can grant it, and what we'll do with it.
Why We Need Access
To effectively diagnose and resolve issues with our plugin, we often need to look deeper into your website's configuration. Here's why we might ask for temporary access:
- Comprehensive troubleshooting: With direct access, we can thoroughly examine the plugin's settings, interactions with other plugins and themes, and your overall website structure.
- Reproducing the issue: Sometimes, issues reported by users are difficult to reproduce in a testing environment. Accessing your live site allows us to encounter the problem in the same conditions as you.
- Performing specific tests: We may need to conduct tests like activating debug mode, installing temporary troubleshooting plugins, or deactivating other plugins to isolate the problem.
How to Grant Access
You can grant us access to your website in two primary ways:
- Standard WordPress credentials: Provide your WordPress username and password.
- Temporary access link: Some WordPress plugins allow you to generate a temporary access link with specific permissions.
What We'll Do with Access
Once we have access, we may perform the following actions:
- Inspect plugin settings: We'll carefully review the plugin's configuration to ensure it's set up correctly.
- Check for conflicts: We'll examine your list of active plugins to identify any that might be interfering with our plugin.
- Activate debugging mode: Activating the Debug mode will enable us to gather detailed error logs that can pinpoint the root of the issue. To achieve this, we typically install a file manager plugin and edit the
wp-config.phpto enable debug mode. If installing a file manager plugin or editing this file is not possible, we will request an FTP account. - Temporarily deactivate plugins or themes: We may need to temporarily disable other plugins or switch to a default theme to isolate the problem.
- Create temporary pages or posts: We might create test content to verify specific functionalities.
Your Data is Safe
We understand your concerns about data security. Please rest assured that:
- We respect your privacy: We will only access the areas of your site that are directly related to troubleshooting the issue.
- No content changes without permission: We will never modify your website's content without your explicit consent.
- Temporary access only: The access we request is strictly temporary. Once the issue is resolved, we recommend changing your password.
- Secure data handling: We have strict policies in place to protect your data. We will never store your login credentials.
Why Temporary Access is Important
By providing temporary access, you're helping us resolve your issue quickly and efficiently. It's a collaborative effort to ensure a seamless user experience.
Additional Considerations
- Backup your site: Before granting access, we strongly recommend creating a complete backup of your website.
- Consider using a staging site: If you have a staging site, we may be able to work on that instead of your live site.
Conclusion
We appreciate your understanding and cooperation. By providing temporary access, you're helping us maintain the high quality of our plugin and your website.